Refund and Cancellation Policy
At Krazy Khemistry, we understand that plans may change. The following policy applies to birthday parties, science labs, group activities, school programs, community events, rentals, and other booked services.
Booking Deposit
A non-refundable deposit is required to reserve your event date and time. Your reservation is not confirmed until the deposit and any required booking information have been received.
The deposit will be applied toward the total cost of your event.
Customer Cancellations
If you need to cancel your event:
- Cancellations made at least 14 calendar days before the scheduled event may receive a refund of payments made, excluding the non-refundable deposit.
- Cancellations made fewer than 14 calendar days before the event are non-refundable.
- Payments for events canceled within 72 hours of the scheduled start time are non-refundable and cannot be transferred.
Rescheduling
Customers may request one reschedule at least seven calendar days before the event, subject to availability.
The new event date must occur within six months of the original event date. Payments may be transferred to the new date, but additional fees may apply if the location, package, number of participants, travel distance, or requested services change.
Rescheduling requests made fewer than seven days before the event may be treated as a cancellation.
Weather and Outdoor Events
Krazy Khemistry events may be moved indoors when weather conditions are unsafe or unsuitable.
If an outdoor event cannot be safely conducted and no suitable indoor location is available, the event may be rescheduled. Refunds will not normally be issued for weather-related cancellations when a rescheduling option is provided.
Cancellations by Krazy Khemistry
If Krazy Khemistry must cancel an event due to illness, an emergency, unsafe conditions, or another circumstance within our control, the customer may choose:
- A full refund of all payments received; or
- A transfer of all payments to another available event date.
Krazy Khemistry is not responsible for additional expenses incurred by the customer, including venue costs, food, decorations, entertainment, or travel expenses.
Late Arrivals and Reduced Participation
Refunds will not be issued when:
- The customer or participants arrive late.
- Fewer children or guests attend than originally expected.
- A participant chooses not to take part.
- An activity must be shortened because the event started late.
- A customer changes the selected package or removes services after the cancellation deadline.
Participant and Venue Requirements
The customer is responsible for providing accurate participant numbers, age information, venue access, adequate space, electricity, water, tables, or other requirements communicated during booking.
Refunds will not be issued when Krazy Khemistry is unable to perform services because the venue is inaccessible, unsafe, unsuitable, or missing required accommodations.
Damaged or Missing Rental Items
Rental fees and security deposits may be withheld when equipment, supplies, furniture, tools, or other property is damaged, lost, excessively soiled, or not returned as agreed.
Refund Processing
Approved refunds will be returned to the original payment method. Processing times may vary depending on the bank or payment provider.
Contact Us
To request a cancellation, reschedule, or refund, please contact Krazy Khemistry in writing and include the customer’s name, event date, booking number, and reason for the request.
By submitting a payment or completing a reservation, the customer acknowledges and agrees to this Refund and Cancellation Policy.